![]() Need billing help? Go to Amazon Appstore Support. You can continue streaming until your subscription expires at the end of your billing period. You'll get an email from Amazon confirming your cancellation. In the Your Subscriptions section, find your discovery+ subscription and turn off auto-renewal.Sign in to your Amazon account at /appstoresubscriptions.Here's how to cancel your discovery+ subscription billed through Amazon: Once you cancel, you'll get an email confirming the cancellation. If Cancel isn't available, your subscription is billed through an app store or with your TV package. In the Subscription section, choose Cancel.Here's how to cancel your discovery+ subscription billed through us: If an app store bills you, you'll see 'Changes to billing details must be made on the app store' message.Ĭhoose who bills you for discovery+ and follow the steps:.If a TV provider bills you, you'll see discovery+ via (company name).If discovery+ bills you, choose Cancel.Choose your profile (upper right) and then Account.You can also find who bills you on your Account page. If you're not sure who bills you for discovery+, search your email accounts for a discovery+ subscription email (try searching for discovery+). If you know who bills you, skip to Step 2. The steps for cancelling your discovery+ subscription vary depending on who bills you. Cancel your subscription a day before your next billing date to avoid further charges.Deleting the discovery+ app does not cancel your subscription.Your discovery+ subscription automatically renews until you cancel it.Video playback issues: freezing, buffering, fuzzy video, black screen.Video player crashes during commercial breaks.discovery+ app is crashing or will not load.AVFoundationErrorDomain-11819 on Apple TV or iOS.Video playback issues on Android mobile devices - Video Enhancer and Color Effect Settings.Using AirPlay to stream from your device to your TV. ![]() Using a cellular connection to stream content.Geo-Restriction and streaming outside of the United States.Using Chromecast to cast from your device to your TV.discovery+ Exclusive and Original Content.Browsers and devices supported by discovery+.I am being asked to input a Passcode on my Apple TV.Ads displaying with discovery+ (Ad-Free) plans.Multiple or unauthorized account charges.Redeeming a discovery+ gift card, voucher or promo code.Password does not meet security standards.Accessing discovery+ without a subscription.Subscribing to discovery+ Amazon Prime Video Channel.
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